Welcome to Connect! These Terms and Conditions ("Terms") govern your use of our app and booking services. By using our app or booking services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our app or services.
App: Refers to the Connect mobile application.
Booking Services: Refers to the services provided through the Connect for booking and managing transportation.
Driver Statement: A statement detailing the commission and other financial details related to your use of the Connect services.
We/Us/Our: Connect, the company providing the App and Booking Services.
If you have questions or complaints about the App or Booking Services, please contact our support team 24/7 via the help centre pages within the App or email us at hello@connect.com.
If you believe there’s an error in the calculation of your commission, notify us by email within 24 hours of receiving the Driver Statement. We will investigate with your cooperation. Failure to notify us within this time frame will be considered acceptance of the Driver Statement and the commission due.
You are prohibited from copying, renting, leasing, selling, modifying, or reverse engineering any part of the Connect. All intellectual property rights in the Connect belong to us and are licensed to you for use in accordance with these Terms. You do not own any intellectual property rights in the Connect beyond the right to use it as specified in these Terms.
You agree not to use or disclose any confidential information about our business, including details about other users or drivers, except as permitted by these Terms. This includes information protected as business secrets and any details disclosed to you through the Connect.
Ending the Contract: You may end your license to use the App and the contract for Booking Services at any time by permanently deleting the App and/or deactivating your Account.
Our Termination Rights: We may terminate or suspend your access to the App and Booking Services if you breach these Terms, fail to meet Driver Requirements, withhold payment, fail to provide necessary information, or have been inactive for 6 months.
Termination Process: Upon termination, you must stop all activities authorized by these Terms, pay any outstanding amounts owed to us, and we may remove the App from your devices. We will notify you at least 28 days before stopping the provision of the App or Booking Services.
Responsibility: You are solely responsible for the transportation services provided to users. We act only as an agent in introducing you to users.
Transfer Restrictions: You cannot transfer the App or Booking Services to others. If you sell a device with the App installed, you must remove the App beforehand.
Assignment: We may transfer our rights and obligations under these Terms to another organization and will inform you in writing if this occurs.
Changes to Terms: We may update these Terms to reflect legal changes, best practices, or new features. We will aim to give you at least 30 days’ notice of any changes. If you do not accept the changes, certain features may become unavailable.
Fraud and Anti-Abusive Behaviours Policies: Compliance with our Fraud Policy and Anti-Abusive Behaviours Policy is required. Breaching these policies can result in immediate termination and withholding of payments.
No Third-Party Rights: Only you and Connect have rights under these Terms. No other person can enforce them.
Severability: If any part of these Terms is found to be illegal, the rest will remain effective.
Delay in Enforcement: Delays in enforcing these Terms do not prevent us from doing so later.
Survival: Provisions intended to continue after termination will remain in force.
External Events: We are not liable for delays caused by events outside our control. If there is a substantial delay, you may contact us to end your license to use the App and the Booking Services.
Governing Law: These Terms are governed by English law, and you can bring legal proceedings in the English courts.